Patients forget appointments. SMS reminders get blocked. WhatsApp reminders are more direct and easier for patients to notice. Phone lines busy. Booking takes 5 minutes per patient. WhatsApp self-service handles it in 14 seconds. Refill reminders, prescription status updates, and pharmacy support routing. Automated, accurate, in the patient’s language. Most messaging tools aren’t HIPAA-ready. Texnity has signed BAAs, audit logs, and PHI safeguards built in. Patients refresh portals 8× a day. Push results to WhatsApp the moment they’re ready (with consent). Reach patients in 40+ languages with AI-assisted translation with human review options for sensitive healthcare communication. “Book appointment” → flow asks specialty, day, time → connects to your scheduling system → confirms. 24h before: “See you tomorrow at 3pm. Reply C to confirm or R to reschedule.” 95% confirmation Result ready → patient gets a secure link to view (auth required). All consent-driven, fully audit-logged. “Refill” → flow checks last fill, eligibility, payment → routes to pharmacy. Cuts refill calls by 70%. Day 3 after visit: care reminders. Day 14: how are you feeling? Day 30: review request. Schedule consult → send Zoom/Doxy link → reminder 15 min before → post-visit notes via WhatsApp. Business Associate Agreement available for healthcare customers (Pro and Enterprise plans). Every message, every access, every change, logged for 7+ years. Limit PHI access to authorized staff. Multi-factor auth required. US, EU, UK, India, Singapore, UAE, choose where PHI lives. AES-256 at rest, TLS 1.3 in transit. Plus WhatsApp’s E2E layer. AI scrubs PHI from logs and analytics. Optional, configurable.20% no-show rates
Reception is overwhelmed
Prescription confusion
Compliance fear
Lab result anxiety
Multi-language patients
Appointment booking flow
Reminder + reschedule
rate.Lab results delivery
Prescription refills
Post-visit follow-up
Telehealth bridge
Signed BAA
Audit logs
SSO + role-based access
Regional data residency
End-to-end encryption
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