Texnity runs on the official WhatsApp Business API and unifies WhatsApp, Instagram and email into one inbox: with AI, automation and analytics that turn replies into purchases.
Shopify awards the Built for Shopify badge to apps that meet its highest bar for quality, performance and merchant experience. Texnity is one of them.
Trusted by growing brands running official WhatsApp for Business at scale
This is the real Texnity portal, running right here on the page. Click through the sidebar, switch dashboard tabs, open a chat, everything is interactive.
Total messagesall channels
12,847
12.4%vs last week
Active conversations
284
8.1%vs last week
Avg response time
3m 24s
18sfaster than last week
New customers
147
24%vs last week
Brands running on Texnity
Average merchant rating
Verified merchant reviews
Industries served
WhatsApp, Instagram and email all land in one Texnity inbox, in real time. Switch between channels without switching tools, and never lose the thread of a conversation.
Texnity Inbox
+1 555 0142
Instagram DM
+1 555 0163
Everything the official WhatsApp Business API can do, plus Instagram, email, automation, AI and marketing, instead of five disconnected tools.
Every channel in one place. Assign chats, leave notes, set labels: never lose context, even when handing off between agents.
When your team is offline, the AI Support Agent keeps replying: answering order, shipping and FAQ questions instantly from your store’s own info, and handing off cleanly to a human when needed.
TX‑Bot · AI Support Agent
Online, replying 24/7
Set keywords once and let the flow do the talking. When a customer asks something like “where is my order?”, Texnity spots the keyword, matches the right rule and fires the perfect reply: instantly, no agent needed.
Automation Flow · Keyword rules
Live, auto‑replying 24/7
See the problem each store was stuck on, what we built with them, and what changed afterwards.
Every review below is a verified merchant review from our Shopify App Store listing, word for word.
Excellent support from the Texnity team. My WhatsApp number was locked in Business Facebook due to a technical issue from my previous vendor, which even the Shopify and Meta teams were unable to resolve. The Texnity experts fixed it quickly and professionally. Their help was prompt, knowledgeable, and exactly what I needed. Highly recommended.
We've tried several notification tools before, but Texnity stands out because of its reliability and ease of use. The automated order confirmations, shipping updates, and customer engagement features work exactly as expected. What impressed us most is that it uses the official WhatsApp Business API, giving us confidence in message delivery and account safety. The team behind the app has been extremely supportive throughout the onboarding process. A great solution for stores that want to provide a better post-purchase experience.
Texnity has transformed the way we communicate with our customers. Real-time WhatsApp notifications keep buyers updated throughout the entire fulfillment process, which has greatly enhanced their shopping experience. The installation and setup were quick and hassle-free, and the app worked perfectly with our Shopify store from day one. Since using Texnity, we've seen fewer order-status inquiries, saving our team valuable time. Their customer support is excellent—fast, professional, and always ready to assist. An outstanding solution for Shopify stores looking to streamline customer communication through WhatsApp.
We are using Texnity for our footwear brand Canvas, and we are very satisfied with the service. It has made our order confirmations instant and provides real-time updates to our customers, which has significantly improved our customer experience. It also helps build trust and enhances our brand image in the eyes of customers. Highly recommended for any business looking to streamline communication and improve efficiency.
This app is a great option for sending messages to customers without WhatsApp restrictions. While it's a bit expensive, it's worth it to avoid getting your number blocked by using non-Meta affiliated apps, which is crucial for maintaining a serious brand. I'd rather spend more to avoid a WhatsApp ban, where I connect with all my customers.
Estoy muy satisfecho con Texnity. Mejora la eficiencia de la comunicación y cuenta con el respaldo de un equipo de soporte experto y eficiente.
Texnity ha mejorado significativamente nuestro flujo de trabajo de comunicación con los clientes. La plataforma es fiable, fácil de usar y el equipo de atención al cliente responde con gran rapidez.
Really good app and very helpful support team. The app works smoothly on our Shopify store and makes things much easier to manage. Whenever we had any issue or needed help, their team responded quickly and guided us properly. Easy to set up and overall a great experience using it. Highly recommended
Very Professional and smooth service. The best thing is they are always available to help you out in case of any issue.
Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding.
Highly satisfied with Texnity. It enhances communication and comes with reliable, professional customer support.
very amazing app! Easy to use and smooth experience. The features are really helpful and customer support is also great. Highly recommended for everyone. Really satisfied with the overall performance.
Highly recommended Easy to use and the support is quick and professional.
Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores!
Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow for Ronin, and it works perfectly: If a customer doesn’t respond on the first call (no DTMF input), an automated WhatsApp message is sent. If there’s still no confirm/cancel response on WhatsApp, Texnity automatically triggers follow-up calls. Once the customer confirms or cancels through WhatsApp, the follow-up sequence stops instantly. This automation ensures no missed confirmations and gives our customers an easy way to respond. The setup was smooth, and the Texnity team provided excellent support throughout. Highly recommend Texnity for any Shopify store looking to automate order confirmations and reduce COD losses!
Working with Texnity was a game-changer for our project.
Excellent Service
Best and most convenient app for WhatsApp marketing! Totally recommend it.
A professional solution for WhatsApp automation. Texnity integrates smoothly with our store, and the support team provides prompt and effective assistance.
Texnity has greatly improved our customer communication workflow. The platform is reliable, easy to use, and the customer support team is highly responsive.
Great app Texnity makes customer communication smooth and efficient with reliable performance. Easy to use and backed by responsive support highly recommended for any Shopify store.
The WhatsApp API integration for Shopify is highly valuable for improving customer communication and sales. Features like automated order updates, abandoned cart recovery, and real-time messaging significantly enhance the customer experience. However, clearer pricing transparency, better scalability options, and more advanced automation features would make the solution even more effective
Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless. Customers instantly get order confirmations, shipping updates, and delivery alerts — all in real-time. One of the features we love is the Yes/No confirmation option — customers can confirm or cancel their orders directly on WhatsApp with a single tap. This has reduced fake orders and saved us a lot of time. Texnity also includes a built-in marketing portal, which allows us to send promotions, offers, and campaign messages directly to our customer base. This has helped boost our repeat sales and customer engagement. The setup was super easy, and the Texnity team provided excellent onboarding and support. They even customized a few things for us so it fit perfectly with our workflow. Highly recommend Texnity to any Shopify store looking for reliable and professional WhatsApp communication with customers.
Join the brands using Texnity to reply faster, automate the repetitive work and close more orders, all from one inbox.
5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served
