The all-in-one WhatsApp Business Platform

Every tool your WhatsApp business needs, in one platform.

A shared inbox, a no-code chatbot, templates, broadcasts, a helpdesk, and clear reports. Explore each feature below, then open any one for the full breakdown.

Unified inbox

One inbox for your whole team

Every conversation in one place. Assign chats to an agent or a department, add private notes, and mention a teammate so the right person always picks it up.

  • Assign to agents or departments, with internal notes and mentions
  • Pin, mute, label, set priority, and archive
  • Reply, forward, or turn any message into a ticket
Explore the inbox
No-code chatbot

Automate replies with a visual flow builder

Build conversations without code. Start from a trigger, send text, buttons, lists, or media, validate the reply, and route each answer to the next step.

  • Triggers, buttons, lists, media, and reply validation
  • Actions: API calls, catalog, order tracking, agent handover
  • Test the whole flow in a built-in simulator before it goes live
Explore the chatbot
Templates

Approved message templates that send themselves

Create templates for confirmations, shipping updates, and reminders with headers, buttons, quick replies, and variables. Submit for Meta approval right from Texnity.

  • Headers, buttons, quick replies, and variables
  • Submit for Meta approval without leaving Texnity
  • Trigger on store and ticket events automatically
Explore templates
Broadcasts

Reach every customer, then see what landed

Send approved templates at scale. Pick your audience, schedule the send, and watch delivery and replies in real time. Recover abandoned carts and follow up automatically.

  • Target audiences with contact groups
  • Schedule sends and track delivery, reads, and replies
  • Automated cart recovery and follow-ups
Explore broadcasts

Spring restock · broadcast

Template: back_in_stock

Choosing audience

Send to contact group

Repeat buyers2,840Abandoned carts1,260VIP customers480

Delivering

0 / 2,840
HHarper LaneQueued
LLiam TurnerQueued
AAva MitchellQueued
NNoah BrooksQueued

0

Delivered

0

Read

0

Replies

Pick a contact group, send an approved template to just that audience, and watch delivery, reads and replies land in real time.
Helpdesk

Turn conversations into tracked tickets

Give support real structure. Set status, priority, department, and assigned agent, add labels, and follow the full timeline with comments and mentions.

  • Status, priority, department, and assignee
  • Labels and a full comment timeline with mentions
  • Board view and filters to keep the queue under control
Explore the helpdesk
Analytics

See what is working, by team and by agent

A clear dashboard of total messages, active conversations, average response time, and new customers. Department and agent views show who is carrying the load.

  • Messages, active chats, response time, new customers
  • Department and agent performance views
  • Export reports when you need them
Explore reports

Dashboard

Last 7 days

Live

0

Total messages

+18.2%

0

Active chats

+6.4%

0.0m

Avg response

−12%

0

New customers

+9.1%

Message activity

SentReceived
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Channel split

WhatsApp68%
Instagram24%
Email8%

Top agents

Emma C.
92
Michael R.
78
Laura B.
64
The same dashboard your team sees inside Texnity: volume, response time, channel mix and who is carrying the load.
Website live chat

A chat widget on your site, answered around the clock

Add the Texnity widget to your website with one snippet. An AI agent answers visitors instantly at any hour, and every chat lands in your inbox where an agent can take over or assign it.

  • An AI agent included with the widget, replying 24/7
  • Website chats land in the same inbox as WhatsApp and email
  • Take over mid-chat, or assign to an agent or department
Explore live chat

0+

Brands running on Texnity

0.0

Average merchant rating

0+

Verified merchant reviews

0

Industries served

Channels

Every channel, one inbox.

Reply to customers across WhatsApp and Instagram from one unified conversation list, plus email and calls.

WhatsApp Business API

Connect your number with Embedded Signup. Coexistence keeps the WhatsApp app working while the API runs behind it.

Instagram DMs

Instagram direct messages land in the same inbox and are handled right alongside your WhatsApp chats.

Email

Connect a Gmail or Outlook mailbox to send and receive email inside Texnity, and run email campaigns to a group.

Cloud Calls

Connect a cloud calling provider. Every call logs with direction, agent, contact, duration, status, and recording.

Live Chat

Add a live chat widget to your website. An AI agent answers 24/7 and every chat lands in the same inbox.

Sales and leads

Capture demand and close it on chat

From a Meta lead ad to a confirmed order, keep the whole journey inside Texnity.

Leads and Meta Lead Ads

Capture leads from Meta Lead Ads, manual entry, and Shopify. Track status New, Contacted, Qualified, or Lost, assign to agents, and greet new leads automatically with a flow.

Product catalogs

Build product catalogs with categories and products, and show them to customers inside a chat.

Orders

Orders from WhatsApp, your store, and manual entry in one list, with Total, Confirmed, Cancelled, and Abandoned-recovered stats.

Order tracking

Let customers track their order right in the conversation, tied to your connected store.

Order collection

Set up how orders are collected inside a chat, step by step, so the bot can take an order end to end.

Email campaigns

Send email campaigns to a contact group, the same way you run WhatsApp campaigns.

Automation and AI

Automate the repetitive, keep the human touch

Rule-based automation for everyone, with an optional AI layer you turn on when you are ready.

add-on

AI Agent

An AI assistant trained on your business that can reply automatically and hand over to a human when needed. Opt-in.

add-on

Assistify

An AI chat layer you can add inside a flow to answer common questions in natural language. Opt-in.

add-on

Complaint Guru

AI help for understanding complaints and routing them to the right team. Opt-in.

Quick replies

Save frequent messages as slash shortcuts and insert them in one keystroke.

Scheduled auto-replies

Send a message to selected open chats at a set time, daily, weekly, or once.

Tags

Organize chats and contacts with labels you define, then filter and route by them.

Contacts and team

Your customers and your team, organized

Contacts

A built-in address book that fills in as customers message you across WhatsApp and Instagram, with full conversation and order history in one profile.

Group management

Group contacts with rules that update automatically, ready for campaigns and flows. Opt-outs are respected everywhere.

Agents and roles

Add team members, each with their own login on the same number, and invite new members by email.

Departments

Organize agents into departments and route chats to the right team, and pair departments with flows.

Numbers and instances

Manage your WhatsApp numbers and instances from one place.

Plans and billing

See your plan, subscription, and billing history, with clear payment status.

Integrations and developer

Connect your stack

Bring your store and your systems into Texnity, or build on top of it.

Shopify

Connect Shopify so orders and data flow into chats. Orders auto-flow, and you can track and confirm from WhatsApp.

WooCommerce

Connect your WooCommerce store on WordPress to bring orders and customers into your chats.

Integrations hub

Manage all your connected apps and channels from one place.

Webhooks

Send events to your own systems in real time with webhooks.

API and docs

A documented API, with API logs and error logs, so you can build your own integrations.

Reports library

Every report in one place: analytics, campaigns, lead forms, pages, email, and agents, with scheduled email delivery.

Loved by teams everywhere

Real results from real businesses.

Every review below is a verified merchant review from our Shopify App Store listing, word for word.

1 / 8

Excellent support from the Texnity team. My WhatsApp number was locked in Business Facebook due to a technical issue from my previous vendor, which even the Shopify and Meta teams were unable to resolve. The Texnity experts fixed it quickly and professionally. Their help was prompt, knowledgeable, and exactly what I needed. Highly recommended.

The Nexa ShopBeauty & Skincare

We've tried several notification tools before, but Texnity stands out because of its reliability and ease of use. The automated order confirmations, shipping updates, and customer engagement features work exactly as expected. What impressed us most is that it uses the official WhatsApp Business API, giving us confidence in message delivery and account safety. The team behind the app has been extremely supportive throughout the onboarding process. A great solution for stores that want to provide a better post-purchase experience.

AinUnited Kingdom · Women's Clothing

Texnity has transformed the way we communicate with our customers. Real-time WhatsApp notifications keep buyers updated throughout the entire fulfillment process, which has greatly enhanced their shopping experience. The installation and setup were quick and hassle-free, and the app worked perfectly with our Shopify store from day one. Since using Texnity, we've seen fewer order-status inquiries, saving our team valuable time. Their customer support is excellent—fast, professional, and always ready to assist. An outstanding solution for Shopify stores looking to streamline customer communication through WhatsApp.

Allys OfficialUnited Kingdom · Women's Clothing

We are using Texnity for our footwear brand Canvas, and we are very satisfied with the service. It has made our order confirmations instant and provides real-time updates to our customers, which has significantly improved our customer experience. It also helps build trust and enhances our brand image in the eyes of customers. Highly recommended for any business looking to streamline communication and improve efficiency.

Canvas GalleryFootwear

This app is a great option for sending messages to customers without WhatsApp restrictions. While it's a bit expensive, it's worth it to avoid getting your number blocked by using non-Meta affiliated apps, which is crucial for maintaining a serious brand. I'd rather spend more to avoid a WhatsApp ban, where I connect with all my customers.

Manga HubAnime Merchandise

Estoy muy satisfecho con Texnity. Mejora la eficiencia de la comunicación y cuenta con el respaldo de un equipo de soporte experto y eficiente.

Loods BodyWearSpain · Bodywear

Texnity ha mejorado significativamente nuestro flujo de trabajo de comunicación con los clientes. La plataforma es fiable, fácil de usar y el equipo de atención al cliente responde con gran rapidez.

KÓLEOSpain · Beauty & Skincare

Really good app and very helpful support team. The app works smoothly on our Shopify store and makes things much easier to manage. Whenever we had any issue or needed help, their team responded quickly and guided us properly. Easy to set up and overall a great experience using it. Highly recommended

ROBESWestern Womenswear

Very Professional and smooth service. The best thing is they are always available to help you out in case of any issue.

Dhanak BoutiqueFashion Boutique

Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding.

Argan DeluxeHair Care

Highly satisfied with Texnity. It enhances communication and comes with reliable, professional customer support.

TngmdstoreWomen's Clothing

very amazing app! Easy to use and smooth experience. The features are really helpful and customer support is also great. Highly recommended for everyone. Really satisfied with the overall performance.

SlippysFootwear

Highly recommended Easy to use and the support is quick and professional.

THREE GUYSMenswear

Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores!

MiStoreConsumer Electronics

Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow for Ronin, and it works perfectly: If a customer doesn’t respond on the first call (no DTMF input), an automated WhatsApp message is sent. If there’s still no confirm/cancel response on WhatsApp, Texnity automatically triggers follow-up calls. Once the customer confirms or cancels through WhatsApp, the follow-up sequence stops instantly. This automation ensures no missed confirmations and gives our customers an easy way to respond. The setup was smooth, and the Texnity team provided excellent support throughout. Highly recommend Texnity for any Shopify store looking to automate order confirmations and reduce COD losses!

RoninMobile Accessories

Working with Texnity was a game-changer for our project.

YOYOSOHome & Lifestyle

Excellent Service

Emperial HomesHome & Kitchen

Best and most convenient app for WhatsApp marketing! Totally recommend it.

Dolcis - Women’s Shoes, Bags & ClutchesFootwear & Bags

A professional solution for WhatsApp automation. Texnity integrates smoothly with our store, and the support team provides prompt and effective assistance.

Sunaina TextileTextiles & Fabric

Texnity has greatly improved our customer communication workflow. The platform is reliable, easy to use, and the customer support team is highly responsive.

BootsenFootwear

Great app Texnity makes customer communication smooth and efficient with reliable performance. Easy to use and backed by responsive support highly recommended for any Shopify store.

FixixHome Care & Cleaning

The WhatsApp API integration for Shopify is highly valuable for improving customer communication and sales. Features like automated order updates, abandoned cart recovery, and real-time messaging significantly enhance the customer experience. However, clearer pricing transparency, better scalability options, and more advanced automation features would make the solution even more effective

Bianca StoreLadies' Bags

Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless. Customers instantly get order confirmations, shipping updates, and delivery alerts — all in real-time. One of the features we love is the Yes/No confirmation option — customers can confirm or cancel their orders directly on WhatsApp with a single tap. This has reduced fake orders and saved us a lot of time. Texnity also includes a built-in marketing portal, which allows us to send promotions, offers, and campaign messages directly to our customer base. This has helped boost our repeat sales and customer engagement. The setup was super easy, and the Texnity team provided excellent onboarding and support. They even customized a few things for us so it fit perfectly with our workflow. Highly recommend Texnity to any Shopify store looking for reliable and professional WhatsApp communication with customers.

HijabjeezModest Fashion
Get started today

Ready to run WhatsApp like a real business?

Get official API access, a shared inbox, automation, and reports in one place.

5.0

Average merchant rating

80+

Brands running on Texnity

30+

Verified merchant reviews

9

Industries served