Case Studies

Real brands. Real growth.

Every store below had a different problem: unconfirmed COD orders, silent customers, blocked numbers, an inbox nobody could keep up with. Here is exactly what changed.

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Brands running on Texnity

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All customer stories

14 brands, 14 problems solved

Pick any story to see the challenge the team was facing, what we built with them, and the benefits they walked away with.

RONIN Mobile accessories · Shopify

Confirming every COD order automatically: before it ships

RONIN was losing money on cash-on-delivery orders that were never really confirmed. An automated WhatsApp confirmation flow now verifies each order the moment it is placed, and follows up on its own when a call goes unanswered.

+38%

More delivered orders

96% Orders auto-confirmed

5× Faster confirmations

COD confirmationOrder flows

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ZENVY Beauty & cosmetics · Shopify

Keeping a 24/48h promise, in Spanish, without answering by hand

ZENVY promises free delivery in 24 to 48 hours and accepts cash on delivery. Two promises that are easy to make and hard to keep once the orders start arriving. Texnity now confirms every order the moment it is placed, sends each shipping update automatically in Spanish, and answers the shade and skin-type questions that land long after the team has gone home. The promise is kept without an agent typing the same message all day.

94%

Orders confirmed before dispatch

3× Faster first reply

−68% “Where is my order?” messages

COD confirmationSpanish automation

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K-Linen Home textiles · Shopify

Robo calls first, WhatsApp second, nothing ships unconfirmed

K-Linen sells bed linen, sofa covers and curtains, almost all of it cash on delivery and almost none of it small. Its support desk is open six hours a day; the orders arrive around the clock. Texnity now places an automated robo call the moment an order is placed, falls back to the official WhatsApp Business API when nobody picks up, and keeps the customer updated on that same thread until the parcel is delivered. Nothing heavy leaves the warehouse without a yes behind it.

93%

Orders confirmed before dispatch

4× Faster order confirmation

−46% Refused COD parcels

Robo call confirmationWhatsApp Business API

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MiStore Consumer electronics · Shopify

Real-time order notifications customers actually open

Email receipts went unread and SMS updates were ignored, so MiStore’s support line filled up with “where is my order?”. Now every order event pushes a WhatsApp update automatically, on the channel customers already live in.

4×

Higher update open rate

71% Fewer “where is my order” tickets

<10s From event to message

Order notificationsShopify sync

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Curren Watches Watches & accessories · Shopify

After-sales that doesn’t disappear once the watch ships

Warranty claims and service requests were arriving in the same stream as new orders and getting buried. Every one of them is now a tracked ticket with a status the customer can be told about.

3×

Faster claim resolution

100% Claims logged as tickets

48h Typical claim turnaround

Tickets & after-salesWarranty support

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HUB Bags & accessories · WhatsApp Business Platform

One number, a whole team behind it

HUB was running customer service through a single phone that only one person could hold at a time. Now the whole team works the same number at once, with every conversation routed to the right department.

4×

Faster first response

100% Chats assigned to an owner

0 Messages lost between shifts

Shared inboxDepartments & agents

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Elaf Premium fashion · Shopify

Turning one-time buyers into a customer base you can reach

Elaf had thousands of past orders and no way to talk to any of them. Texnity turned that history into an opted-in WhatsApp audience, and made restocks and new arrivals something customers hear about first.

5.2×

Return on campaign spend

+41% Repeat orders

92% Campaign messages read

Marketing campaignsRepeat purchase

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HIJABJEEZ Modest fashion · Shopify

A post-purchase journey that brings shoppers back

Keeping customers updated was HIJABJEEZ’s biggest operational headache. Automating the entire post-purchase journey on WhatsApp turned it into a repeat-purchase engine instead.

+27%

Repeat purchases

62% Fewer status tickets

4.9 Customer rating

Post-purchase journeyCart recovery

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Zeesy Jewellery Jewellery & accessories · Shopify

High-value orders confirmed before a single piece is packed

Jewellery is too expensive to ship on a guess. Every Zeesy order is now confirmed on WhatsApp within seconds of checkout, and the customer is kept in the loop right through to the moment it arrives.

−44%

Fewer returned parcels

93% Orders confirmed on WhatsApp

3× Faster order-to-dispatch

Order confirmationDelivery updates

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SHOMI Women's clothing · WhatsApp Business Platform

From a restricted number to a real support desk

SHOMI was fighting three problems at once: WhatsApp kept restricting their number, complaints disappeared into the chat with no ticket behind them, and their agents couldn’t be logged in on more than one device. Texnity solved all three.

3×

Faster complaint resolution

0 Account restrictions since switching

100% Complaints tracked as tickets

Official APITicketing system

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Shahzeb Saeed Menswear & formal fashion · Shopify

Sizing questions answered in seconds, launch days that keep up

Formalwear buyers ask before they buy: about fit, fabric and delivery. Those questions are now answered instantly on WhatsApp, and every new drop goes out to the customers who actually want it.

2.4×

More launch-day orders

70% Questions answered automatically

2 min Average first reply

Pre-purchase supportCampaign broadcasts

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Argan Deluxe Beauty & skincare · Shopify

Always-on customer care for a small team

Argan Deluxe sells to customers across several time zones with a team that can’t be awake for all of them. AI-assisted replies and automated updates keep the brand responsive around the clock.

+31%

More customer engagement

100% Automated order updates

24/7 Always-on coverage

AI agentOff-hours support

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Hock Shoes Footwear · Shopify

Turning silence after checkout into trust

Hock Shoes didn’t realise how much post-purchase silence was costing them until they filled it. Branded WhatsApp updates at every step made the store feel dramatically more professional.

+44%

Customer satisfaction

2.8× Fewer delivery disputes

5 Update touchpoints per order

Brand trustDelivery updates

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Black Beiger Apparel · Shopify

Order notifications that are simple and never miss

Black Beiger needed order notifications that just work: no failed sends, no delays, no fiddling. Texnity gave them a setup that runs quietly in the background and reports on every message.

99.2%

Notification delivery rate

6 Automated notifications per order

4 Minutes to set up

ReliabilityNotifications

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Average merchant rating

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Brands running on Texnity

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Verified merchant reviews

Industries served