Shahzeb Saeed
Menswear & formal fashion · Shopify
Sizing questions answered in seconds, launch days that keep up
Formalwear buyers ask before they buy: about fit, fabric and delivery. Those questions are now answered instantly on WhatsApp, and every new drop goes out to the customers who actually want it.
More launch-day orders
Questions answered automatically
Average first reply
Repeat purchase rate
What was going wrong before Texnity
Every formalwear order starts with a question. Shahzeb Saeed’s team was answering the same ones by hand (chest size, sleeve length, stitching time, delivery date) and losing customers who moved on before anyone replied.
The same questions, all day
Size charts, fabric details and stitching timelines were re-typed dozens of times a day, in between packing and dispatch.
Evening buyers went unanswered
Most browsing happened after hours, when nobody was on the page: so the message sat unread until the next morning, long after the customer had decided.
New drops were shouted into the void
A launch was announced on social and hoped for the best, with no way to reach the customers who had already bought and would buy again.
What we built with Shahzeb Saeed
Texnity gave the brand an AI agent trained on its own catalogue, a shared inbox for anything the agent can’t settle, and a proper broadcast tool for launches.
- 01
An AI agent that knows the catalogue
Size charts, fabric composition, stitching times and shipping rates are answered instantly from the store’s own information, day or night.
- 02
Hand off when it matters
Custom alterations and bulk enquiries are passed to a human with the full conversation attached, so nothing is repeated back to the customer.
- 03
Order updates run themselves
Confirmation, dispatch and delivery messages fire from the Shopify events, so the team never types a status update again.
- 04
Launch broadcasts to opted-in buyers
New collections go out as a WhatsApp campaign to customers who opted in, with the product image and a direct checkout link.
Shahzeb Saeed
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped Shahzeb Saeed
Nobody waits until morning
Late-evening browsers get a real answer immediately, at exactly the moment they were ready to buy.
Launches reach the right people
Instead of hoping the feed shows it, a drop lands directly with customers who have bought before.
The team works on real cases
Staff time goes to alterations and bespoke orders rather than repeating the size chart.
Fewer abandoned carts
A quick, confident answer about fit and delivery is often the only thing standing between a browse and a checkout.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served