RONIN
Mobile accessories · Shopify
Confirming every COD order automatically: before it ships
RONIN was losing money on cash-on-delivery orders that were never really confirmed. An automated WhatsApp confirmation flow now verifies each order the moment it is placed, and follows up on its own when a call goes unanswered.
More delivered orders
Orders auto-confirmed
Faster confirmations
Return-to-origin rate
What was going wrong before Texnity
Cash on delivery is how most of RONIN’s customers pay, and it was also the biggest hole in the business. Every unconfirmed order still got picked, packed and dispatched, and a large share of them came straight back.
Confirmation calls went unanswered
The team called every new order by hand. Most customers didn’t pick up an unknown number, so orders shipped without ever being confirmed.
Returns ate the margin
Refused and undelivered parcels meant paying courier charges twice, restocking inventory and writing off the packaging on orders that never earned a dollar.
Dispatch slowed to a crawl
Orders sat in a “waiting for confirmation” pile for a day or more while staff worked through the call list, delaying the customers who genuinely wanted their order.
What we built with RONIN
Texnity connected directly to RONIN’s Shopify store and turned order confirmation into an automated WhatsApp flow that runs the moment checkout completes.
- 01
Instant confirmation on order placed
The Shopify “order placed” event triggers a WhatsApp template within seconds, showing the order number, items and total, with simple Confirm / Cancel reply buttons.
- 02
Automatic follow-up when the call fails
If the customer doesn’t answer the confirmation call, the flow fires a follow-up WhatsApp message on its own: no agent involvement, no order left hanging.
- 03
Confirmed orders sync straight back
A confirmed reply tags the order in Shopify and pushes it into the dispatch queue, so the packing team only ever touches verified orders.
- 04
Post-dispatch updates keep going
Shipping, out-for-delivery and delivered updates continue on the same WhatsApp thread, so the customer never has to ask where the parcel is.
RONIN
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped RONIN
Real orders only
Every parcel that leaves the warehouse has an explicit confirmation behind it, so fake and mistaken orders are filtered out before they cost anything.
Lower delivery cost per order
Fewer refused parcels means fewer double courier charges and far less inventory bouncing back and forth.
Same-day dispatch
Confirmations land within minutes instead of a day, so orders move to packing on the day they are placed.
The team stopped dialling
Staff who spent their mornings on confirmation calls now handle real customer conversations instead.
“
Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow, and it works perfectly: if a customer doesn’t respond on the first call, an automated WhatsApp message is sent.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served