Live chat

A website live chat widget that never sleeps

Add the Texnity chat widget to your website with one snippet. An AI agent answers your visitors the moment they ask, 24 hours a day, and every conversation lands in your Texnity inbox where any agent can step in or assign it to the right person.

What you can do

Built for real, everyday work

Add it with one snippet

Drop the Texnity widget onto your website once. It loads on every page, on desktop and mobile, with nothing else to maintain.

An AI agent that replies instantly

The AI agent comes with the widget. It answers visitor questions in plain language the moment they are asked, with no agent online.

Available 24 hours a day

Nights, weekends and holidays are covered. A visitor at 3am gets a real answer instead of a form telling them to come back tomorrow.

Every chat lands in your inbox

Website conversations queue in the Texnity portal inbox beside WhatsApp, Instagram and email, with the same labels, notes and history.

Take over at any point

An agent can step into an AI conversation mid-chat and carry on as a person, with the full transcript already in front of them.

Assign to the right person

Hand a chat to a specific agent or a whole department, so a pricing question reaches sales and a delivery problem reaches support.

Why it matters

What your team gets

No visitor waits for office hours

The AI answers the second a question is asked, so interest never goes cold overnight or over a weekend.

People where people are needed

The AI clears the repetitive questions and your team spends its time on the conversations that actually need a human.

One inbox, not another dashboard

Website chat sits in the same queue as every other channel, so nobody has to watch a second tool to catch it.

FAQ

Common questions.

What teams usually ask about this feature before switching.

Still have a question?

Our team replies on WhatsApp, usually within minutes.

01 How do I add live chat to my website?

You paste the Texnity widget snippet into your site once. It then appears on every page and delivers every conversation into your Texnity inbox.

02 Does the AI agent cost extra?

No. The AI agent is included with the live chat widget and starts answering as soon as the widget is live on your site.

03 Is it really available 24/7?

Yes. The AI agent replies at any hour, so visitors get an answer outside your office hours, at weekends and on holidays.

04 Can a human take over the chat?

Yes. Any agent can step into a conversation at any point and continue it, with the whole transcript already there.

05 Can I send a chat to a specific person or team?

Yes. Assign a website chat to an agent or a department, exactly the way you assign a WhatsApp chat.

06 Where do website chats appear?

In your Texnity portal inbox, in the same queue as WhatsApp, Instagram, Messenger and email, with the same assignment, labels and automation.

Loved by teams everywhere

Real results from real businesses.

Every review below is a verified merchant review from our Shopify App Store listing, word for word.

1 / 8

Excellent support from the Texnity team. My WhatsApp number was locked in Business Facebook due to a technical issue from my previous vendor, which even the Shopify and Meta teams were unable to resolve. The Texnity experts fixed it quickly and professionally. Their help was prompt, knowledgeable, and exactly what I needed. Highly recommended.

The Nexa ShopBeauty & Skincare

We've tried several notification tools before, but Texnity stands out because of its reliability and ease of use. The automated order confirmations, shipping updates, and customer engagement features work exactly as expected. What impressed us most is that it uses the official WhatsApp Business API, giving us confidence in message delivery and account safety. The team behind the app has been extremely supportive throughout the onboarding process. A great solution for stores that want to provide a better post-purchase experience.

AinUnited Kingdom · Women's Clothing

Texnity has transformed the way we communicate with our customers. Real-time WhatsApp notifications keep buyers updated throughout the entire fulfillment process, which has greatly enhanced their shopping experience. The installation and setup were quick and hassle-free, and the app worked perfectly with our Shopify store from day one. Since using Texnity, we've seen fewer order-status inquiries, saving our team valuable time. Their customer support is excellent—fast, professional, and always ready to assist. An outstanding solution for Shopify stores looking to streamline customer communication through WhatsApp.

Allys OfficialUnited Kingdom · Women's Clothing

We are using Texnity for our footwear brand Canvas, and we are very satisfied with the service. It has made our order confirmations instant and provides real-time updates to our customers, which has significantly improved our customer experience. It also helps build trust and enhances our brand image in the eyes of customers. Highly recommended for any business looking to streamline communication and improve efficiency.

Canvas GalleryFootwear

This app is a great option for sending messages to customers without WhatsApp restrictions. While it's a bit expensive, it's worth it to avoid getting your number blocked by using non-Meta affiliated apps, which is crucial for maintaining a serious brand. I'd rather spend more to avoid a WhatsApp ban, where I connect with all my customers.

Manga HubAnime Merchandise

Estoy muy satisfecho con Texnity. Mejora la eficiencia de la comunicación y cuenta con el respaldo de un equipo de soporte experto y eficiente.

Loods BodyWearSpain · Bodywear

Texnity ha mejorado significativamente nuestro flujo de trabajo de comunicación con los clientes. La plataforma es fiable, fácil de usar y el equipo de atención al cliente responde con gran rapidez.

KÓLEOSpain · Beauty & Skincare

Really good app and very helpful support team. The app works smoothly on our Shopify store and makes things much easier to manage. Whenever we had any issue or needed help, their team responded quickly and guided us properly. Easy to set up and overall a great experience using it. Highly recommended

ROBESWestern Womenswear

Very Professional and smooth service. The best thing is they are always available to help you out in case of any issue.

Dhanak BoutiqueFashion Boutique

Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding.

Argan DeluxeHair Care

Highly satisfied with Texnity. It enhances communication and comes with reliable, professional customer support.

TngmdstoreWomen's Clothing

very amazing app! Easy to use and smooth experience. The features are really helpful and customer support is also great. Highly recommended for everyone. Really satisfied with the overall performance.

SlippysFootwear

Highly recommended Easy to use and the support is quick and professional.

THREE GUYSMenswear

Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores!

MiStoreConsumer Electronics

Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow for Ronin, and it works perfectly: If a customer doesn’t respond on the first call (no DTMF input), an automated WhatsApp message is sent. If there’s still no confirm/cancel response on WhatsApp, Texnity automatically triggers follow-up calls. Once the customer confirms or cancels through WhatsApp, the follow-up sequence stops instantly. This automation ensures no missed confirmations and gives our customers an easy way to respond. The setup was smooth, and the Texnity team provided excellent support throughout. Highly recommend Texnity for any Shopify store looking to automate order confirmations and reduce COD losses!

RoninMobile Accessories

Working with Texnity was a game-changer for our project.

YOYOSOHome & Lifestyle

Excellent Service

Emperial HomesHome & Kitchen

Best and most convenient app for WhatsApp marketing! Totally recommend it.

Dolcis - Women’s Shoes, Bags & ClutchesFootwear & Bags

A professional solution for WhatsApp automation. Texnity integrates smoothly with our store, and the support team provides prompt and effective assistance.

Sunaina TextileTextiles & Fabric

Texnity has greatly improved our customer communication workflow. The platform is reliable, easy to use, and the customer support team is highly responsive.

BootsenFootwear

Great app Texnity makes customer communication smooth and efficient with reliable performance. Easy to use and backed by responsive support highly recommended for any Shopify store.

FixixHome Care & Cleaning

The WhatsApp API integration for Shopify is highly valuable for improving customer communication and sales. Features like automated order updates, abandoned cart recovery, and real-time messaging significantly enhance the customer experience. However, clearer pricing transparency, better scalability options, and more advanced automation features would make the solution even more effective

Bianca StoreLadies' Bags

Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless. Customers instantly get order confirmations, shipping updates, and delivery alerts — all in real-time. One of the features we love is the Yes/No confirmation option — customers can confirm or cancel their orders directly on WhatsApp with a single tap. This has reduced fake orders and saved us a lot of time. Texnity also includes a built-in marketing portal, which allows us to send promotions, offers, and campaign messages directly to our customer base. This has helped boost our repeat sales and customer engagement. The setup was super easy, and the Texnity team provided excellent onboarding and support. They even customized a few things for us so it fit perfectly with our workflow. Highly recommend Texnity to any Shopify store looking for reliable and professional WhatsApp communication with customers.

HijabjeezModest Fashion
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Ready to turn chats into customers?

Join the brands using Texnity to reply faster, automate the repetitive work and close more orders, all from one inbox.

5.0

Average merchant rating

80+

Brands running on Texnity

30+

Verified merchant reviews

9

Industries served