Messenger integration

Every Facebook Page message, in one queue

Connect your Facebook Page and manage Messenger conversations directly from your inbox. No more logging into Page Inbox to find a buying question from three days ago.

How it works

Connect the Page, work the queue

1

Connect your Facebook Page

Link the Page your brand already posts from. Messenger conversations begin arriving in Texnity straight away.

2

Answer from the shared inbox

Messages queue beside WhatsApp, Instagram and email, with the same assignment, labels and internal notes.

3

Automate the usual questions

Price, stock, delivery and opening hours get answered instantly by a flow or the AI Agent, day or night.

What you can do

Messenger, run like a real support channel

Page messages in the inbox

Every Messenger conversation from your Facebook Page arrives in the same queue your team already works.

One customer, one history

If the same person also messages on WhatsApp, your team sees a single customer record rather than two strangers.

Instant automated replies

Keyword flows and the AI Agent answer common questions the moment they arrive, then hand over when needed.

Assign and escalate

Route Page messages to the right department, assign an owner and escalate with internal notes nobody outside sees.

Turn complaints into tickets

A Messenger complaint can become a tracked ticket with a status and an owner instead of a lost thread.

Reported like every channel

Volumes, response times and outcomes for Messenger sit beside WhatsApp and email in the same reports.

Why it matters

What connecting the Page changes

Nothing sits unread

Page Inbox is easy to forget. A shared queue with owners and response times is not.

Answered at Messenger speed

People messaging a Page expect a fast reply. Automation gives them one before an agent is free.

One team, every channel

Agents stop switching between Business Suite, the Instagram app and WhatsApp to do one job.

FAQ

Common questions.

What teams usually ask about this integration before connecting it.

Still have a question?

Our team replies on WhatsApp, usually within minutes.

01 How do I connect Messenger to Texnity?

You connect your Facebook Page from Settings → Integrations, and Messenger conversations then arrive in your Texnity inbox.

02 Do I need a Facebook Page?

Yes. Messenger conversations belong to a Page, so you connect the Page your brand already runs.

03 Can automation reply to Messenger?

Yes. The same keyword flows and AI Agent that answer WhatsApp can answer Messenger, and hand the conversation to an agent when it needs a person.

04 Will Messenger and WhatsApp chats be linked?

Conversations attach to the same customer profile, so if someone reaches you on both, your team sees one history instead of two threads.

05 Can several agents work the Page together?

Yes. Messenger uses the same departments, assignment and internal notes as every other channel in the shared inbox.

Loved by teams everywhere

Real results from real businesses.

Every review below is a verified merchant review from our Shopify App Store listing, word for word.

1 / 8

Excellent support from the Texnity team. My WhatsApp number was locked in Business Facebook due to a technical issue from my previous vendor, which even the Shopify and Meta teams were unable to resolve. The Texnity experts fixed it quickly and professionally. Their help was prompt, knowledgeable, and exactly what I needed. Highly recommended.

The Nexa ShopBeauty & Skincare

We've tried several notification tools before, but Texnity stands out because of its reliability and ease of use. The automated order confirmations, shipping updates, and customer engagement features work exactly as expected. What impressed us most is that it uses the official WhatsApp Business API, giving us confidence in message delivery and account safety. The team behind the app has been extremely supportive throughout the onboarding process. A great solution for stores that want to provide a better post-purchase experience.

AinUnited Kingdom · Women's Clothing

Texnity has transformed the way we communicate with our customers. Real-time WhatsApp notifications keep buyers updated throughout the entire fulfillment process, which has greatly enhanced their shopping experience. The installation and setup were quick and hassle-free, and the app worked perfectly with our Shopify store from day one. Since using Texnity, we've seen fewer order-status inquiries, saving our team valuable time. Their customer support is excellent—fast, professional, and always ready to assist. An outstanding solution for Shopify stores looking to streamline customer communication through WhatsApp.

Allys OfficialUnited Kingdom · Women's Clothing

We are using Texnity for our footwear brand Canvas, and we are very satisfied with the service. It has made our order confirmations instant and provides real-time updates to our customers, which has significantly improved our customer experience. It also helps build trust and enhances our brand image in the eyes of customers. Highly recommended for any business looking to streamline communication and improve efficiency.

Canvas GalleryFootwear

This app is a great option for sending messages to customers without WhatsApp restrictions. While it's a bit expensive, it's worth it to avoid getting your number blocked by using non-Meta affiliated apps, which is crucial for maintaining a serious brand. I'd rather spend more to avoid a WhatsApp ban, where I connect with all my customers.

Manga HubAnime Merchandise

Estoy muy satisfecho con Texnity. Mejora la eficiencia de la comunicación y cuenta con el respaldo de un equipo de soporte experto y eficiente.

Loods BodyWearSpain · Bodywear

Texnity ha mejorado significativamente nuestro flujo de trabajo de comunicación con los clientes. La plataforma es fiable, fácil de usar y el equipo de atención al cliente responde con gran rapidez.

KÓLEOSpain · Beauty & Skincare

Really good app and very helpful support team. The app works smoothly on our Shopify store and makes things much easier to manage. Whenever we had any issue or needed help, their team responded quickly and guided us properly. Easy to set up and overall a great experience using it. Highly recommended

ROBESWestern Womenswear

Very Professional and smooth service. The best thing is they are always available to help you out in case of any issue.

Dhanak BoutiqueFashion Boutique

Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding.

Argan DeluxeHair Care

Highly satisfied with Texnity. It enhances communication and comes with reliable, professional customer support.

TngmdstoreWomen's Clothing

very amazing app! Easy to use and smooth experience. The features are really helpful and customer support is also great. Highly recommended for everyone. Really satisfied with the overall performance.

SlippysFootwear

Highly recommended Easy to use and the support is quick and professional.

THREE GUYSMenswear

Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores!

MiStoreConsumer Electronics

Texnity has made our order confirmation process much smarter and more reliable! We set up an Order Confirmation Flow for Ronin, and it works perfectly: If a customer doesn’t respond on the first call (no DTMF input), an automated WhatsApp message is sent. If there’s still no confirm/cancel response on WhatsApp, Texnity automatically triggers follow-up calls. Once the customer confirms or cancels through WhatsApp, the follow-up sequence stops instantly. This automation ensures no missed confirmations and gives our customers an easy way to respond. The setup was smooth, and the Texnity team provided excellent support throughout. Highly recommend Texnity for any Shopify store looking to automate order confirmations and reduce COD losses!

RoninMobile Accessories

Working with Texnity was a game-changer for our project.

YOYOSOHome & Lifestyle

Excellent Service

Emperial HomesHome & Kitchen

Best and most convenient app for WhatsApp marketing! Totally recommend it.

Dolcis - Women’s Shoes, Bags & ClutchesFootwear & Bags

A professional solution for WhatsApp automation. Texnity integrates smoothly with our store, and the support team provides prompt and effective assistance.

Sunaina TextileTextiles & Fabric

Texnity has greatly improved our customer communication workflow. The platform is reliable, easy to use, and the customer support team is highly responsive.

BootsenFootwear

Great app Texnity makes customer communication smooth and efficient with reliable performance. Easy to use and backed by responsive support highly recommended for any Shopify store.

FixixHome Care & Cleaning

The WhatsApp API integration for Shopify is highly valuable for improving customer communication and sales. Features like automated order updates, abandoned cart recovery, and real-time messaging significantly enhance the customer experience. However, clearer pricing transparency, better scalability options, and more advanced automation features would make the solution even more effective

Bianca StoreLadies' Bags

Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless. Customers instantly get order confirmations, shipping updates, and delivery alerts — all in real-time. One of the features we love is the Yes/No confirmation option — customers can confirm or cancel their orders directly on WhatsApp with a single tap. This has reduced fake orders and saved us a lot of time. Texnity also includes a built-in marketing portal, which allows us to send promotions, offers, and campaign messages directly to our customer base. This has helped boost our repeat sales and customer engagement. The setup was super easy, and the Texnity team provided excellent onboarding and support. They even customized a few things for us so it fit perfectly with our workflow. Highly recommend Texnity to any Shopify store looking for reliable and professional WhatsApp communication with customers.

HijabjeezModest Fashion
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5.0

Average merchant rating

80+

Brands running on Texnity

30+

Verified merchant reviews

9

Industries served