Argan Deluxe
Beauty & skincare · Shopify
Always-on customer care for a small team
Argan Deluxe sells to customers across several time zones with a team that can’t be awake for all of them. AI-assisted replies and automated updates keep the brand responsive around the clock.
More customer engagement
Automated order updates
Always-on coverage
Average AI reply time
What was going wrong before Texnity
Skincare buyers ask a lot of questions before they commit: about ingredients, suitability, shipping and returns. Those questions arrived at every hour of the day.
Questions arrived after hours
Messages sent overnight sat unanswered until morning, by which point the customer had usually bought elsewhere.
Customers in several time zones
International orders meant there was no “quiet period” where the inbox could safely be left alone.
The same questions, endlessly
Shipping times, ingredient lists and return policy made up most of the volume, all answerable from information the store already had.
What we built with Argan Deluxe
Texnity put an AI support agent in front of the inbox and automated everything the store already knew the answer to.
- 01
AI agent trained on the store’s own info
Shipping, returns, ingredients and order status are answered instantly from the brand’s real policies and catalogue.
- 02
Clean hand-off to a human
Anything the AI shouldn’t answer is escalated with a summary of the conversation so far, so the agent starts fully briefed.
- 03
Automated order lifecycle updates
Confirmation through delivery is fully automated, which removes the largest source of inbound questions.
- 04
Multi-language replies
Customers get answered in the language they wrote in, without the team needing to speak it.
Argan Deluxe
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped Argan Deluxe
Nobody waits until morning
Off-hours questions get a real answer in seconds instead of sitting overnight.
Answers stay accurate
Replies come from the store’s actual policies, so customers aren’t told different things by different people.
Humans handle what matters
The team spends its time on complex cases and complaints, not on repeating the shipping policy.
A more premium experience
Instant, well-written responses make a small team feel like a much larger operation.
“
Texnity has helped streamline our operations. The platform is well-designed, and the customer support experience has been outstanding.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served