HIJABJEEZ logo

HIJABJEEZ

Modest fashion · Shopify

A post-purchase journey that brings shoppers back

Keeping customers updated was HIJABJEEZ’s biggest operational headache. Automating the entire post-purchase journey on WhatsApp turned it into a repeat-purchase engine instead.
Post-purchase journeyCart recoveryRetention

+0%

Repeat purchases

0%

Fewer status tickets

0.0

Customer rating

+0%

Carts recovered
01 · The challenge

What was going wrong before Texnity

A fashion order is an emotional purchase, customers want to know exactly when it will arrive. HIJABJEEZ was struggling to keep up with that expectation as order volume grew.

Customers were left guessing

Between checkout and delivery there was almost no communication, so shoppers assumed the worst and messaged to check.

The DMs never stopped

Status questions arrived across WhatsApp, Instagram and email at once, with no single place to see or answer them.

Abandoned carts stayed abandoned

Shoppers who dropped off at checkout were never followed up, so that revenue simply evaporated.
02 · The solution

What we built with HIJABJEEZ

Texnity automated the entire journey from abandoned cart to delivery, and pulled every channel into one inbox so nothing gets missed.
  1. 01

    Abandoned-cart recovery on WhatsApp

    A gentle reminder with the exact items left behind goes out automatically, with a one-tap link back to checkout.

  2. 02

    Confirmation, dispatch and delivery updates

    Each stage fires its own message so the customer always knows what happens next without asking.

  3. 03

    One inbox for WhatsApp, Instagram and email

    Every reply lands in the same shared inbox with the customer’s order history beside it, so any agent can pick it up.

  4. 04

    Post-delivery follow-up

    A short check-in after delivery invites feedback and reviews, and opens the door to the next order.

    5.

HIJABJEEZ

WhatsApp · Automated

Hi! Where’s my order? 😊
📦 Shipped! Out for delivery today by 6 PM, track it here: track.texnity.com/HJ21
Perfect, thank you! 💜

Sent automatically by Texnity, no agent involved.

03 · The benefits

How Texnity helped HIJABJEEZ

Customers feel looked after

Proactive updates replace anxiety with confidence, which shows up directly in ratings and repeat orders.

One thread per customer

The whole relationship lives in a single conversation instead of being scattered across three apps.

Recovered revenue

Carts that would have been lost quietly now get a second chance automatically.

A calmer team

With status questions largely answered before they’re asked, the team gets its day back.

“

Texnity has been a game changer for our store! We were struggling to keep customers updated about their orders, but with Texnity’s WhatsApp automation, everything is now seamless.
HIJABJEEZ Fashion & modest wear brand
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5.0

Average merchant rating

80+

Brands running on Texnity

30+

Verified merchant reviews

9

Industries served