MiStore
Consumer electronics · Shopify
Real-time order notifications customers actually open
Email receipts went unread and SMS updates were ignored, so MiStore’s support line filled up with “where is my order?”. Now every order event pushes a WhatsApp update automatically, on the channel customers already live in.
Higher update open rate
Fewer “where is my order” tickets
From event to message
Automated touchpoints per order
What was going wrong before Texnity
MiStore sells electronics where a single order can be worth weeks of margin, and where anxious customers check in constantly. The existing notification stack wasn’t reaching them.
Email updates disappeared
Order confirmations and shipping emails landed in promotions tabs and spam folders. Customers simply never saw them.
Support answered the same question all day
Agents spent their shift looking up tracking numbers and repeating the same status to one customer after another.
Updates were sent by hand
Someone had to remember to message each customer at each stage. On busy days, nobody did.
What we built with MiStore
Texnity’s native Shopify integration listens to the store’s order events and maps each one to an approved WhatsApp template, no manual step anywhere in the chain.
- 01
Every order event mapped to a message
Order placed, confirmed, fulfilled, out for delivery, delivered and cancelled each trigger their own personalised WhatsApp update.
- 02
Personalised with real order data
Templates pull the customer name, order number, item list and live tracking link straight from Shopify, so nothing has to be typed.
- 03
Replies land in the shared inbox
When a customer replies to an update, the message opens in the Texnity inbox with their full order history attached, the agent has context immediately.
- 04
Delivery reporting on every send
Sent, delivered and read status is tracked per message, so the team can see exactly which updates reached the customer.
MiStore
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped MiStore
Updates get read
WhatsApp updates are opened within minutes, not left unopened in an inbox nobody checks.
A quieter support queue
Customers who already know where their parcel is stop asking, freeing agents for questions that actually need a human.
Nothing depends on memory
Every notification fires from the Shopify event itself, so busy days and quiet days are handled identically.
Higher perceived reliability
Proactive updates make a store feel established and trustworthy, which matters a lot when the basket is expensive.
“
Texnity is an excellent Shopify app! It makes sending real-time order notifications simple and effective. Easy to set up, customizable, and helps improve customer engagement. Highly recommended for growing stores!
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served