Zeesy Jewellery
Jewellery & accessories · Shopify
High-value orders confirmed before a single piece is packed
Jewellery is too expensive to ship on a guess. Every Zeesy order is now confirmed on WhatsApp within seconds of checkout, and the customer is kept in the loop right through to the moment it arrives.
Fewer returned parcels
Orders confirmed on WhatsApp
Faster order-to-dispatch
Fewer “where is my order?” messages
What was going wrong before Texnity
A refused jewellery parcel costs far more than a refused t-shirt. Zeesy was sending high-value pieces on cash on delivery with nothing but an unanswered phone call behind them, and customers who had paid were left wondering whether their order was real.
Expensive orders, unverified
A single piece can be worth a week of margin. Shipping it on an unconfirmed order meant risking the parcel, the courier fee and the stock all at once.
Buyers needed reassurance
First-time customers spending a large amount wanted to know the order was received, genuine and on its way, and had no way to check without messaging the page.
Enquiries scattered everywhere
Questions about plating, sizing and delivery arrived across Instagram DMs, the store chat and personal WhatsApp, with no shared record of who had replied.
What we built with Zeesy Jewellery
Texnity put every order and every enquiry on one official WhatsApp number, with confirmation and delivery updates running automatically off the Shopify store.
- 01
Confirm the order in seconds
Checkout triggers a WhatsApp template showing the piece, the order number and the total, with Confirm and Cancel buttons the customer can tap instantly.
- 02
Follow up without chasing
If there is no reply, the flow sends a reminder on its own before the order is picked, so nothing expensive leaves the counter unverified.
- 03
Update at every milestone
Packed, dispatched, out for delivery and delivered updates go out automatically on the same thread the customer already knows.
- 04
Answer product questions in one inbox
Instagram, WhatsApp and email enquiries land in a single shared inbox, so plating, sizing and care questions are answered once, by whoever is free.
Zeesy Jewellery
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped Zeesy Jewellery
Less money on the road
Confirmed-only dispatch means far fewer high-value parcels travelling to a customer who never intended to accept them.
Buyers feel looked after
A real message from a verified business number, at every step, turns an anxious purchase into a confident one.
Same-day dispatch
Confirmations arrive in minutes rather than after a day of phone calls, so orders reach the courier the same day.
One history per customer
Every past order and conversation sits in one thread, so a returning buyer never has to explain themselves again.
More customer stories
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served