Hock Shoes
Footwear · Shopify
Turning silence after checkout into trust
Hock Shoes didn’t realise how much post-purchase silence was costing them until they filled it. Branded WhatsApp updates at every step made the store feel dramatically more professional.
Customer satisfaction
Fewer delivery disputes
Update touchpoints per order
Messages delivered
What was going wrong before Texnity
After checkout, customers heard nothing at all until a courier knocked on the door. That silence made a real, well-run business feel risky to buy from.
No contact after checkout
Customers had no idea whether the order was received, packed or shipped until it simply turned up.
Buyers assumed something was wrong
Silence reads as a problem. Shoppers messaged to check the store was real, or cancelled outright.
Delivery disputes were hard to settle
With no message trail, disagreements about what was shipped and when came down to one side’s word against the other.
What we built with Hock Shoes
Texnity added a branded WhatsApp update at every meaningful step of the order, and gave the team one place to answer whatever came back.
- 01
Five-step update journey
Order received, confirmed, packed, shipped and delivered: each with its own clear, branded message.
- 02
Tracking link in every message
Customers can check the courier status themselves at any time instead of asking.
- 03
A shared inbox for replies
Responses to any update land in one place with the order attached, so nothing gets lost between staff members.
- 04
A complete message trail
Every notification is logged with delivery status, which settles disputes in seconds.
Hock Shoes
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped Hock Shoes
The store feels established
Consistent, well-designed updates signal a serious business, which converts hesitant buyers.
Disputes end quickly
A timestamped record of every update means delivery disagreements are resolved with evidence.
Fewer anxious check-ins
Customers who are kept informed simply stop calling to ask what’s happening.
Better reviews
Being kept in the loop is one of the things customers mention most in positive feedback.
“
We didn’t realize how important WhatsApp updates were until we started using Texnity. Now our customers stay informed at every step, and our store feels far more professional and trustworthy.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served