Curren Watches
Watches & accessories · Shopify
After-sales that doesn’t disappear once the watch ships
Warranty claims and service requests were arriving in the same stream as new orders and getting buried. Every one of them is now a tracked ticket with a status the customer can be told about.
Faster claim resolution
Claims logged as tickets
Typical claim turnaround
Requests lost in the inbox
What was going wrong before Texnity
A watch sold is a warranty owed. Service and battery-replacement requests came in alongside pre-sale questions and promotions, with nothing to separate a customer who needed help from one who was still browsing.
No record of a claim
A warranty request was just another message. If the agent who read it went off shift, there was nothing to say it was still open.
Customers had to chase
With no status to check, people re-sent the same request every few days, which added noise without moving anything forward.
Nothing could be measured
Nobody could say how many claims came in, which models caused them, or how long they took to close.
What we built with Curren Watches
Texnity separated after-sales from everything else and gave it a real workflow, on the same WhatsApp number customers already use to order.
- 01
Every claim becomes a ticket
A service or warranty request is opened as a ticket with an ID, the order it belongs to, a priority and an owner.
- 02
Status the customer can see
As a ticket moves from open to in-progress to resolved, the customer is updated on the same thread instead of having to ask.
- 03
Order history on the screen
The agent sees what was bought and when, so warranty eligibility is a glance rather than an investigation.
- 04
Reporting on what breaks
Ticket categories and volumes show which models generate service requests and where the backlog is building.
Curren Watches
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped Curren Watches
Nothing gets buried
An after-sales request is a tracked item with an owner, not a message hoping to be remembered.
Trust after the sale
Customers who are told where their claim stands stop worrying and start recommending.
A repeatable process
Any agent can pick up a claim mid-way because the ticket carries its own history.
Fewer chasing messages
Proactive status updates remove most of the “any update?” traffic entirely.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served