Booking from Dubai but speaking Arabic? From Tokyo speaking Japanese? AI-assisted translation helps teams reply to guests in their preferred language. “What time is breakfast?” “Pool closed today?” automate the FAQs and let your team focus on real guest needs. Phone calls, room service buttons, in-app chats, three different systems. WhatsApp consolidates them. Airport pickup, room upgrade, spa booking, promote upgrades, transfers, spa bookings, and dining offers before arrival. Post-checkout WhatsApp surveys can make it easier for guests to share feedback. Each property gets its own number, branding, team. Texnity instances handle this natively. PDF voucher, QR code, directions, sent on WhatsApp the moment booking is confirmed. 7d before: weather, what to pack. 3d: upsells (transfers, spa, dinner). 1d: check-in instructions. Guests can complete check-in details and required forms through a guided WhatsApp workflow before arrival. “Reserve dinner for 2 at 8pm” → flow checks availability → confirms. No phone calls, no language gap. WhatsApp survey 24h after checkout. 4× higher response rate than email. “Welcome back, Sara! Same room you loved last time?” Personalized follow-ups help improve guest loyalty and repeat bookings.International guests, local language
Front desk overwhelmed
Concierge requests scattered
Pre-arrival upsells missed
Review collection
Multi-property chaos
Booking confirmation + e-voucher
Pre-arrival journey
Mobile check-in
In-stay concierge
Post-stay review request
Repeat-guest recognition
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