AROVA
Oral care · Shopify
A higher delivery rate, and support that is always close by
AROVA sells ArovaSmile™, a whitening mouthwash and oral-care range, to customers all over Spain. Shoppers pay when the parcel arrives and it reaches them in 24-48 hours, which makes ordering easy and refusing at the door just as easy. Founder Lucas Markevich brought order confirmation and customer service onto Texnity: every order is confirmed on WhatsApp before it ships, customers get their answers in the same chat, and a support team he calls “very close to me” fixes anything that comes up. In his words, Texnity is helping him “a lot with increasing my delivery rate”.
Orders confirmed before dispatch
Refused parcels at the door
Average confirmation time
Customer questions answered
What was going wrong before Texnity
AROVA’s promise is simple: order today, pay when it arrives, have it in 24-48 hours. Cash on delivery is what makes customers say yes. It is also what lets them say no at the door.
Parcels coming back unpaid
With pago contra reembolso the customer has paid nothing before the courier arrives. Impulse orders, wrong numbers and changed minds turned into refused parcels, and AROVA paid the shipping both ways.
Customer service on top of everything
Where is my order, how do I use it, can I change the address: every question needed an answer, and a growing store meant more of them every day.
Needing a partner, not just a tool
A small team running a fast-moving store needs problems solved the same day. Software that leaves you alone with a ticket queue does not help.
What we built with AROVA
Texnity connected to AROVA’s Shopify store and moved order confirmation and customer conversations onto WhatsApp, in Spanish, with Texnity’s own team on hand.
- 01
Every order confirmed before it ships
The moment an order is placed, a Spanish WhatsApp template goes out with the product, the amount to pay on delivery and Confirm and Cancel buttons. Only confirmed orders are packed.
- 02
Reminders for orders with no reply
Silent orders get an automatic follow-up, and cancelled ones are tagged in Shopify so the courier only carries parcels someone wants.
- 03
Customer service in the same chat
Shipping updates, product questions and address changes all happen in the same WhatsApp thread, with a shared inbox for anything that needs a person.
- 04
A support team that stays close
When something needs changing, Texnity’s team answers and fixes it. Lucas singles this out: “they always solve my problems”.
AROVA
WhatsApp · Automated
Sent automatically by Texnity, no agent involved.
How Texnity helped AROVA
A rising delivery rate
Confirmed customers expect the courier and have the cash ready, so more parcels are accepted at the door. Lucas says Texnity is helping him a lot with increasing his delivery rate.
Less spent on returns
Every refused parcel avoided is return shipping AROVA no longer pays on an order that would have earned nothing.
Customer service covered
From confirmation to delivery questions, the conversations his store needs run on one platform, which he calls “everything I need for the customer service”.
Support that is close by
The part Lucas mentions first: a support team that feels close and always solves his problems.
“
I’m very happy with Texnity and its support team, because they are very close to me and they always solve my problems. Texnity is helping me a lot with increasing my delivery rate, and with everything I need for the customer service in my e-commerce.
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5.0
Average merchant rating
80+
Brands running on Texnity
30+
Verified merchant reviews
9
Industries served
